Customer support

Get your Zomelli phone operation moving again

Clear priorities. Practical protection. A partner accountable for the next step.

Existing customers should use the workspace support path or email hello@zomelli.com with the affected number, workflow, and approximate time of the issue.

01Scope before tooling
02Named ownership
03Documented decisions
04A clear next step

02 / Principles

Get the request to the right team

Do not include passwords, API keys, payment details, or sensitive customer records in the first message.

  1. 01

    Workspace issue

    Include the workspace, phone number, call direction, and the behavior you expected.

  2. 02

    Shopify or integration sync

    Share the affected integration and the last time the customer, order, product, or segment data appeared correctly.

  3. 03

    Not yet a customer

    Use the contact page or book a demo for product, pricing, and onboarding questions.

03 / Working standard

Trust is built in the details of the work.

Scope, dependencies, responsibilities, evidence, and limitations should be visible before work begins—and understandable when it is reviewed.

  • Responsibilities are explicit
  • Claims are tied to evidence
  • Communication follows agreed channels
  • Progress is reviewed and documented